Shipping and Payments

1. Shipping overview

Luva ships unique art and craft Works from Alp, Girona (Spain) to selected destinations worldwide. Available countries and shipping options are shown at checkout. Delivery times are estimates only and begin after the order is confirmed and prepared for dispatch. Delivery estimates are not guaranteed.

Because many Works are handmade, one-of-a-kind, or require careful packing, dispatch may take longer than for mass-produced goods. We will make reasonable efforts to keep you informed if preparation or transit is delayed.

2. Availability

As each Work is unique, availability cannot be guaranteed until your order has been accepted.

3. Shipping zones and rates

Shipping charges are calculated by destination zone and displayed before you complete payment. Typical zones include the European Union; United Kingdom / Switzerland / Norway; United States / Canada; and rest of world. Exact amounts and estimated transit ranges appear at checkout and may change from time to time.

We may ship items separately where appropriate.

4. Packaging and insurance

Works are packed with care appropriate to their materials and fragility. Textile and art objects may be rolled, folded, or otherwise prepared in a manner consistent with industry practice for handmade goods. Minor creasing that settles after unpacking and hanging is not a defect.

Shipments may be insured where appropriate. High-value shipments may require signature upon delivery.

5. Risk and title

Risk passes to you when the Work is delivered to you or a person designated by you, subject to applicable mandatory consumer law. Title to the physical Work passes upon full payment and delivery.

Please ensure your shipping address is complete and accurate. We are not responsible for delays, returns to sender, or loss arising from incorrect or incomplete address details supplied by you.

6. Customs, duties, and taxes

For shipments outside the European Union (or where otherwise applicable), you are responsible for any customs duties, import VAT, brokerage fees, and similar charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout. Refusal to pay import charges may result in the parcel being returned or abandoned where permitted by the carrier; in such cases, refunds (if any) may be reduced by outbound shipping, return shipping, and related costs. Original shipping costs are non-refundable where a shipment is refused.

7. Payments

Payments are processed securely by Stripe. Luva does not receive or store your full payment card details. We accept the payment methods offered at checkout (typically major credit/debit cards and other methods enabled by Stripe for your region). Orders are charged in EUR unless another currency is expressly indicated.

By placing an order, you represent that you are authorised to use the selected payment method. If a payment is declined, reversed, or flagged as fraudulent, we may cancel the order.

8. Delivery issues

If a parcel appears damaged on arrival, please document the condition (photographs of packaging and contents) and contact us promptly at hello@luva.works so we can assist with a carrier claim where appropriate. Please retain all original packaging until the issue has been resolved. Claims are more difficult to pursue if notice is delayed.

If your parcel has not arrived within the expected timeframe, please contact us and we will work with the carrier to investigate.

9. Shipping delays

We are not responsible for delays caused by customs inspections, carrier disruptions, severe weather, or other events beyond our control.

10. Contact

For questions about shipping or payments, write to hello@luva.works.